RETURNS & EXCHANGES

We want you to love your MONI product, but we get that sometimes it doesn’t work out. If you are not satisfied with your purchase all inquiries for a return or exchange must be initiated within 7 days of receiving your order. To be eligible for return or exchange, items must be in their original condition with their tags in place. We inspect all items received by return, and we reserve the right to refuse a return if we deem it worn, washed or damaged in any way. This includes animal hair & scents. So, please treat your items with kindness and do not remove the tags when you receive them until you know you are keeping them!

No Return or Exchange on promotions

Products that are on Sale, Promotion or Discounted are subject to final sale. No returns or exchange are accepted. 

 

Exchanges (if applicable) 

If you need to exchange for a different size or style, please contact us through email to discuss the need for an exchange. Items returned must be in the same condition as it was sent. Any exchanges done will be done once and be a final sale. Upon item being received and inspected to ensure in original condition we will ship back the new size or style.  
   

Return or Exchange Shipping  

To return your product, please mail the product to: 175 Seton Heath SE, Calgary, AB T3M 3G3  

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.  

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. Please allow 5 to 7 business days to process the return once it’s received and reviewed. You will be notified via email once the refund has been issued. 

If you are shipping an item over $75 you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. We are not responsible if the returned package was lost and /or never reached our facility. 

As always, thank you for shopping with MONI. If you need more assistance, please contact Customer Care and we will be happy to help you find your perfect fit.