When will my order ship?

Orders are typically processed within one business day (Monday to Friday, excluding national holidays) after placing your order online and receiving your order confirmation.  ***Due to increased order volume with Canada Post and the impact of COVID-19, please expect longer arrival times than usual. We are doing out best to get orders out to you as quickly as possible! 


Where does my order ship from?

All orders ship from our exclusive distributor located in Calgary, AB. 


How do I know that my order has been shipped?

When your order has been shipped, we will send you an e-mail with your tracking number and a link to where you can track it online.


How do I track my order?

To lookup the status of your order, click here!

Or log in to your Design by MONI account.

Under your Account Dashboard, you will find all of your recent orders.

Click the "View Order" link to the right of the order you wish to track.

You can view order details and track your order by clicking the "Track Your Order" link.


Do you ship to PO Boxes?

Not at this time. If your order somehow passes our system with a PO Box address, this will cause delays.